Privacy Policy | Sorana Labs

1. Introduction

At Sorana Labs, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect personal information when you submit forms, request a consultation, or contact us. This includes:

Name
Email Address
Phone Number
Company Name
Project Information & Requirements

We may also collect technical information automatically when you browse our website, such as:

IP Address
Browser Type and Version
Device Information
Website Usage Data

3. How We Use Information

We use the collected information strictly for operational and business purposes, including to:

Respond to your inquiries and technical briefs
Provide accurate project estimates and quotations
Deliver requested software development and automation services
Provide ongoing customer support
Improve our website performance and user experience
Comply with legal obligations

How We Handle Project Information

We understand that custom software development often involves sensitive business processes. Any project requirements, business information, software specifications, or documents shared through our contact forms or during consultations are treated with strict confidentiality. This information is used solely for the purpose of evaluating and delivering the requested services.

4. Cookies & Analytics

Our website may use cookies and similar analytics tools to improve the user experience and understand how visitors interact with our content. These tools help us track performance and site stability. You can configure your browser to refuse cookies, though some parts of the site may not function optimally.

5. Information Sharing

Sorana Labs does not sell or rent your personal information.

Information may only be shared when required by law or with trusted, necessary service providers (such as secure hosting providers or communication APIs) that help us operate our website and deliver our services.

6. Data Security

We implement reasonable technical and organizational security measures designed to protect your information against unauthorized access, loss, or alteration. However, please note that no internet-based system or data transmission can guarantee 100% complete security.

7. Data Retention

Your information is retained only for as long as necessary to fulfill business, legal, and operational requirements. Once the data is no longer necessary for these purposes, it is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to request:

Access to the personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of your personal data
Withdrawal of consent for certain data processing

To exercise these rights, please contact us using the information provided below.

9. Third-Party Services

Our website and technical solutions may utilize secure third-party services to function. These may include, but are not limited to:

Google Analytics (for site performance tracking)
Payment Processors (for secure invoicing)
Email Providers (for communication)
WhatsApp API Services (for automation solutions)

10. Children's Privacy

Our website and software development services are intended strictly for businesses and adults. They are not intended for individuals under 18 years of age.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be published directly on this page, and the "Last Updated" date at the top will be modified accordingly.